Delivery and Returns
Delivery
We use Royal Mail and UPS to deliver our products to you. The cost and time of delivery will depend on the weight and dimensions of the product. Delivery costs and times are shown on the individual product page. However, please note that delivery times shown on the Anya Sushko website are only a guide to let you know when we aim to deliver your order in the normal course. Please consider local public holidays or delivery restrictions that may impact your delivery time.
We always aim to ship your goods as soon as possible. In case of any delays, we will always contact you and keep you updated on anticipated delivery date.
Please allow two additional business days for Highlands and Islands.
On dispatch of your order, you will be sent a shipping confirmation email with your carrier information and tracking number. Customs and duties charges are not included and remain the responsibility of the customer.
For further assistance, please contact us at: info@anyasushko.com
Packaging
All of our bags come packaged in a protective Anya Sushko dust bag. Small leather accessories will be wrapped inside tissue paper or a gift box if this option was included by you at the check-out. All products will also be wrapped inside protective bubble wrap. Small leather goods may be packed inside soft padded envelopes. Larger products will be packed inside delivery boxes.
Returns
If you are an individual purchasing a product from us outside the course of your business or trade, then you have the right to cancel your order within 14 working days, beginning on the day after you receive the product. In this case, you will receive a full refund of the price paid for the product (including the original initial delivery charges subject to any import duties and taxes which you have paid and which you will not receive any refund for) in accordance with our returns policy.
You must cancel the order in writing, providing an original receipt of the purchase. Please contact us at: info@anyasushko.com. All tags must be undamaged and attached in place as they were at the point of sale. The product must be unused and undamaged. You should return the product, including any documentation, in its original packaging to Anya Sushko Limited, Dadson House, Pluckley Road, Bethersden, Kent TN26 3EF, UK. Products which are returned to us should, for your protection, be insured and sent via a trackable courier.
If a product is bought as a gift for a specific occasion (eg a birthday, Christmas, Valentine’s Day) at an event not taking placed in a shop and the date of the occasion is clearly communicated to Anya Sushko staff and recorded in writing as part of your order and is no more than 2 (two) months from the date of sale, then the right to cancel is extended so as to end 48 hours after the occasion, subject to all the above conditions.
Please note that you will be responsible for the costs of returning the product to us (including, for the avoidance of doubt, the payment of any import duties and/or taxes) unless we delivered the items to you in error or the product is faulty.
Please also note that you will not have the right to cancel the contract where you have asked us to personalise the product to your order or if the product is bespoke or custom made in any way.
When you return a product to us because it is defective, and we agree that it is defective, you will be either refunded in full (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us), or the product in question will be replaced.
For full detail of our cancellation and returns policies, please see our Terms & Conditions (clauses 26 – 33).
All of our bags come packaged in a protective Anya Sushko dust bag. Small leather accessories will be wrapped inside tissue paper or a gift box if this option was included by you at the check-out. All products will also be wrapped inside protective bubble wrap. Small leather goods may be packed inside soft padded envelopes. Larger products will be packed inside delivery boxes.
